TERMS AND CONDITIONS
This document contains a summary of some of the Rental Conditions. For full detailed conditions refer to the conditions schedule in the Rental Agreement. Please note all prices quoted in this document are in New Zealand dollars. Rates and conditions quoted in our brochures and/or documentation are subject to change without notice.
INCLUDED IN GROSS RATES
- Standard cover insurance
- One Way Fee (between Auckland and Christchurch) vice versa
- Living equipment
- Breakdown Assistance
- 12.5% GST
- Campervan park guides
BOOKINGS CONFIRMATIONS AND PAYMENT
To confirm a reservation we require a deposit of NZ$400 per rental, this can be done either by credit card, cash, cheque, or direct debit. Full payment is due 30 days prior to collection of the vehicle, unless prior arrangements have been made.
Cancellations received more than 21 days prior to the date reservation will be refunded less a 3% administration fee. Reservations cancelled within the 7-21 day period incur a fee being 15% of rental value. Within 7 days 50% of hire will be charged. No shows 100% of hire will be charged.
If a credit card is presented as payment, the credit card holder will be jointly and severally liable as a customer. The following credit cards will be accepted: Visa Card, Mastercard, American Express, Diners.
When calculating the number of days a vehicle is rented, the day of pick-up is counted as day one of the rental, regardless of pick-up time. The day of the vehicle's return is counted as the final day of the rental. When a rental moves from one rate season into the next, the calculation is based on both rates.
- Minimum rental period is 7 days.
- Late pick up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental.
One-way rentals are available between Auckland and Christchurch or vice versa.
EXTRA DRIVER FEES
An extra driver fee of NZ$50.00 per additional driver is required.
Auckland: Daily from 8.00am to 5.00pm (We are only closed Christmas Day and New Years Day)
Daily from 8.00 to 5.00pm (We are only closed Christmas Day and New Years Day)
Latest vehicle return time for both locations is 4.00pm.
Pick ups after branch hours may be available by prior arrangement.
Late returns will be charged on a per day basis.
COLLECTION AND RETURN OF MOTORHOMES
Please make your way to either our Auckland or Christchurch depots as listed below.
2 Beach Road
73 Treffers Road
Taxi services between the Airport and our depots at both Auckland and Christchurch are available for approx. NZ$40.00, Taxi ranks can be found at the front of the arrivals areas at both Auckland and Christchurch Airports. If making your way to one of our depots from the city centres, local taxi services will be the easiest way and will cost approx NZ$50.00, the reception desk at your accomodation property will be able to arrange this for you.
Collection and return times are between 8.00am to 4.00pm daily
INSURANCE EXCESS / ROAD USER CHARGE OPTIONS
Our rates include standard cover insurance, however the below insurance excess options and road user charge options are available to you, and can be decided on vehicle collection.
FULL EXCESS OPTION
We will be requiring a Bond of NZ$5000.00, this is the excess on the insurance and is taken as a credit card imprint only - this is only charged in the event of damage or accident.
REDUCED EXCESS OPTION
A reduced excess option is also available for an additional NZ$16.00 per day, this will reduce the excess (Bond) to NZ$2500.00, this is also taken as a credit card imprint only - this is only charged in the event of damage or accident.
NO WORRIES PACK
A full insurance option is also available for an addtional NZ$49.00 per day, this will reduce the excess (Bond) to NZ$250.00, this is also taken as a credit card imprint only - this is only charged in the event of damage or accident. Includes unlimited kms, camping table and outdoor chairs / Gas BBQ / Toilet Chemical / Starter pack
- Personal belongings are not covered. We recommend the hirer does not leave valuables in the vehicle and that they take out personal insurance.
- All Excess Reduction is void if the terms of the Rental Agreement are breached. The hirer will be responsible for the total cost of any damage. This will also include any damage caused by wilful conduct (e.g. sitting or standing on the bonnet or roof of the vehicle) and driving under the influence of alcohol or drugs.
- The Hirer will be responsible for the cost to retrieve or recover a vehicle which has become bogged, regardless of the LDW (Loss and Damage Waiver) being taken.
- The hirer will be responsible for the cost to replace keys which have become lost, or retrieval of keys which have been locked in a vehicle.
- Overhead and underbody damage, all damage above the level of the driver cabin and the underbody of the vehicle is the hirers liability for the full cost of repairs.
A security deposit of NZ$350.00 is required on collection of vehicle to ensure the campervan is returned on the due date complete as taken, and in a clean condition. Vehicle’s returned in an un-clean condition will be charged a NZ$100.00 fee from the security deposit. Toilet and waste water tanks must be emptied on vehicle return or a NZ$150.00 fee will be charged from the security deposit. LPG gas bottles are given full on vehicle collection and are to be returned full or a fee of NZ$20.00 per bottle will be charged to the security deposit. All traffic fines will be charged against the security deposit with a NZ$150.00 handling/representation fee per fine. The security deposit will be cancelled on vehicle return provided the above conditions are met.
A full resident country drivers licence, held for a least one year, is to be presented at the time of rental. If the licence is not in English format, an international drivers licence is also required.
Drivers must be 21 years of age or over. A medical certificate stating that the customer is fit to drive the vehicle they have booked for the duration of the hire is required for drivers over the age of 75.
The Living Equipment (crockery, cutlery, cooking utensils, linen, sleeping bags, pillows and towels) for all Motorhomes is included in the daily rental rate at no extra cost.
Charges for additional hire equipment (tables, chairs, umbrellas, baby seats) will be charged per vehicle rented.
CHANGE OF DROP OFF DESTINATION
If the hirer wishes to change the drop off destination after the rental has commenced, they must first obtain authorisation from the Reservations Centre in Auckland. Subject to the change being approved, an additional charge of NZ$150 will apply.
If the hirer wishes to extend the rental whilst on hire, they must first obtain authorisation from the Reservations Centre in Auckland. This is subject to availability. The extra cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension.
Failure to obtain authorisation will result in a fee of NZ$500 in addition to the daily rate. Adventure Vans allows a grace period of 24 hours before the hirer is liable for the late return fee.
Motorhomes can only be driven on sealed/bitumen or well-maintained roads. No vehicle shall be driven on Skippers Road (Queenstown), Ninety Mile Beach (Northland), Ball Hut Road (Mt. Cook) and North of Colville Township (Coromandel Peninsula).
Adventure Vans reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.
Overhead and underbody damage: all damage above the drivers cabin and the underbody of the vehicle is the hirers liability for the full costs of repairs.
ON-ROAD ASSISTANCE (7AM to 8PM)
Any problems associated with the vehicle, including equipment failure, must be reported to Adventure Vans as soon as possible, and within 24 hours in order to give Adventure Vans the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. We do not accept liability for any claims submitted after this period.
Auckland: 09 276 7100 or Christchurch: 03 341 4684
Repairs up to $100 may be carried out without authorisation and will be reimbursed. For amounts over $100, Adventure Vans will need to be informed in advance. Repairs will be approved provided the hirer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.
CHANGE OF VEHICLE
Should the vehicle booked be unavailable through unforeseen circumstances, Adventure Vans reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.
Should the hirer decide to take a smaller vehicle than booked they will not be entitled to any refund.
Adventure Vans reserves the right to refuse any rental at its discretion.
No animals are permitted in our vehicles.
PERSONAL AND COMPANY CHEQUES
Personal and Company cheques will not be accepted as payment for rentals at the time of pick-up. These must be paid to Adventure Vans 14 days prior to commencement of rentals. Personal or Company cheques are not acceptable as the vehicle security deposit.
Illustrations and text in any of our brochures or website are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by Adventure Vans or modifications and/or upgrades to the vehicle design made by the manufacturer
CONTACT DETAILS FOR RESERVATIONS
Phone: +64 9 276 7100
Fax: +64 9 276 7179
Reservation Enquiries (within NZ): 0800 123555
E-mail (Wholesale Bookings): email@example.com
E-mail (General Enquiries): firstname.lastname@example.org
Address: 2 Beach Road, Otahuhu, P.O. Box 22089, Otahuhu, Auckland, New Zealand